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Refund & Return Policy

At K Engineering, we strive to provide our customers with high-quality products and services. Please review our return and refund policies below to understand how we handle these requests.

1. Returns

Ink and Consumables

  • Products must be returned unopened and in their original condition within 30 days of purchase.

  • Shipping costs are non-refundable.

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Parts and Accessories

  • Unused items are eligible for a refund.

  • Customers are responsible for shipping costs both ways.

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Equipment Sales​

  • All sales are final.

  • Equipment issues will be addressed according to the terms of the applicable warranty agreement.

2. Refunds

Ink and Consumables​

  • Returns must be unopened and made within 30 days of purchase.

  • Customers are responsible for returning products within 14 business days after receiving the return label.

  • Failure to do so will void any applicable warranty, and a hold may be placed on future orders associated with your account.

  • Items returned within the specified timeframe will be refunded the original purchase price minus shipping charges.

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Stock and Non-Stock Items

  • Stock Items: These are items held in K Engineering's inventory and can be returned within 30 business days from the invoice date.

  • Customer pays return shipping (except in cases of incorrect shipments by K Engineering).

  • Refunds will be processed after inspection to confirm the item is unused and resellable.

  • Non-Stock/Direct Ship Items: These are items shipped directly from the manufacturer’s warehouse.

  • Customer pays return shipping to the manufacturer (except in cases of incorrect shipments by K Engineering).

  • Items are subject to manufacturer inspection and restocking fees of up to 25%.

  • Refunds will be issued after manufacturer inspection confirms the item is acceptable and resellable.

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Repair Parts

  • Repair parts are non-returnable once used.

  • These parts are intended for installation by factory-trained and authorized technicians.

  • K Engineering is not liable for equipment damage or lost revenue due to improper installations.

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General Refund Process

  • Refunds will be issued using the original payment method.

  • Please allow 1-2 billing cycles for funds to appear in your account, depending on your financial institution.

  • Orders made via lease or financing:

  • The return process must be initiated with the leasing/financing institution before K Engineering can proceed with the return.

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Additional Information

  • No Returns After 30 Days: Any request for returns made after 30 days will not be accepted.

  • Restocking Fees: All eligible returns are subject to a 25% restocking fee where applicable.

  • Shipping Damage: Report any shipping damage immediately upon receipt; failure to do so may transfer responsibility to the buyer.

  • Required Documentation: Returns must include the original invoice and an RMA# provided by K Engineering.

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  • By purchasing from K Engineering, you agree to these terms and conditions. If you have any questions, please contact us via email

  • Support@kwembeengineering.com

3. Exchanges

How to Exchange an Item

  • If you'd like to exchange an item for a different size or color, please initiate a return for the original item and place a new order for the replacement item.

  • Exchanges are subject to availability.

4. Canceling an Order

Order Cancellation

  • You may cancel your order within 24 hours of placing it, provided the order has not yet been shipped.

  • If your order has already been processed and shipped, we are unable to cancel it, but you can return it once received.

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